Compliance

Compliance

  • Lightspeed Health conducts internal monitoring regarding Company’s compliance with its privacy policies applicable laws and client contract terms regarding Personal Information
  • Lightspeed Health are SOX (Sarbanes-Oxley) compliant across all areas of our business, ensuring transparency of corporate disclosures by requiring that internal controls related to financial reporting are documented and tested to ensure the effectiveness of accounting controls
  • Lightspeed Health’s protocol is aligned with the global positioning adopted by EphMRA and CASRO and is based on their internationally published Guideline Document. However, when working in the UK, the BHBIA / ABPI’s position will be adhered to.

Privacy Policy

This website is provided by Lightspeed Health.  We take very seriously the privacy of our website users and the security of their Personal Information.

The Privacy Policy on this site applies to Lightspeed Health Ltd, a data collection agency specializing in the healthcare and pharmaceutical industry, All Global Circle, the online community of All Global Ltd. and All Global Viewing, the qualitative viewing facility of Lightspeed Health Ltd. (collectively referred to herein as “Lightspeed Health”).

For your convenience, this website contains links to a number of other websites both inside and outside of Lightspeed Health. The privacy policies and procedures described here do not apply to those websites; we suggest contacting those sites directly for their data collection and distribution policies. Lightspeed Health does not make any representations or warranties pertaining to such websites and the privacy and business practices of the owners and/or operators of such websites and hereby expressly disclaims any and all liability and responsibility for the privacy and business practices of such websites.

The purpose of this Privacy Policy is to set out the principles governing our use of personal information that we may obtain about you.  By using the website, or by registering as a user of the services that we provide, you agree to this use. We ask you to read this Privacy Policy carefully.  Any dispute which may arise over privacy will be subject to this Privacy Policy and the data protection notice (if any) incorporated into this website.

Your privacy is important to us and we shall take care to safeguard it. This Privacy Policy took effect in September 2005 and was last revised on October 13, 2014.

 

Personal Information collection and use

Lightspeed Health will only collect Personal Information, including without limitation, your name or email address, when it is voluntarily submitted to us by you at this Web site. Lightspeed Health and the companies we hire will use this Personal Information to comply with your request for information or as otherwise disclosed to you when you submit your Personal Information.

From time to time, we may refer to the disclosed Personal Information to better understand your needs and how we can improve our services.  We may use the disclosed Personal Information to contact you.  We will not otherwise transfer the Personal Information that you provide at this website to any third party unless otherwise disclosed to you.

Lightspeed Health may disclose Personal Information in the event of a merger or acquisition or sale of any or all of Lightspeed Health’s business assets. In the event of a merger, acquisition, or sale, which includes the transfer of Personal Information, Lightspeed Health will require the surviving entity in the event of a merger, or the acquiring entity in the event of an acquisition or sale, to agree in writing to protect and maintain the security and integrity of the Personal Information in accordance with this Privacy Policy.

 

Non-Personal Information and use

In common with many commercial organizations we monitor the use of this website by collecting aggregate information. We may automatically collect non-Personal Information about you such as the type of internet browsers you use, the pages you visit or the website which directed to you to our site.  You cannot be identified from this information and it is used only to assist us in providing an effective service on this website. We monitor the use of this website through the use of cookies.

 

Use of cookies

We use cookies to collect aggregate information about site usage and analyze web traffic by our visitors. Cookies are small files which are sent to your Web browser and stored on your computer’s hard drive. The cookie assigns a random, unique number to your computer. It does not contain information that would personally identify you. You may set your web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contain cookies; those files are stored as part of your internet browser.

Our cookie records the URLs or names of the pages on our site that you have visited. These cookies cannot read data off your hard drive or read cookie files created by other sites. We do not use cookies to track or customise for your online experience once you leave our site. As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and “clickstream” data.

We use this information, which does not identify users, to analyze trends, to administer the site, to detect and prevent fraudulent activity, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically collected data to Personal Information unless we have reason to believe that a user is engaging in criminal or fraudulent activity on our site. We might use third party web analytics companies to assist us in these activities, or you might be directlyed to third party side who hosts some of the materials displayed on the site. Lightspeed Health will not be responsible for the actions of the third party websites, please refer to their privacy policy and terms of use for details.

 

Under 13 year olds

This Web site is not intended or designed to attract children under the age of 13.  We do not knowingly collect personal information from or about any person under the age of 13.  If you are under 13 years old and wish to ask a question or use this website in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

 

Security of your Personal Information

We have implemented commercially reasonable measures and technologies and policies with the objective of protecting your Personal Information from unauthorized access and improper use and will update these measures as appropriate as new technologies become available.

 

Accuracy of Personal Information

Lightspeed Health makes reasonable efforts to keep Personal Information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.

It is the responsibility of each individual to ensure that the Personal Information relating to them accurate, complete and current.

 

Access to Personal Information

To request access to Personal Information that we hold about you, we require that you submit your request in writing at the e-mail address or postal address shown below (in How to reach us). You may be able to access your Personal Information and correct, amend or delete it where it is inaccurate, except as follows:

The burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question;

Providing access to your Personal Information would be likely to reveal Personal Information about others;

Disclosing the information would reveal the confidential commercial information of Lightspeed Health Ltd or its clients.

We will endeavor to provide your requested Personal Information within 30 days of receiving your access request. If we cannot fulfill your request, we will provide you with a written explanation of why we had to deny your access request.

 

Changes to this Privacy Policy

Lightspeed Health will amend this Privacy Policy from time to time. If we make any changes in the way we use your Personal Information we will make that information available by posting a notice on this site.

 

How to reach us

Questions regarding this Privacy Policy and access requests should be directed to the Lightspeed Health Compliance Director, Jessica Santos, via email at Jessica.Santos@lightspeed-health.com or by mail to: Lightspeed Health Ltd, 4 Millbank, London, SW1P 3JA

Lightspeed Health is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and personal information. All Global commitment to privacy is demonstrated and documented by our adherence to applicable laws, codes and industry standards and by our adherence to the Safe Harbor Framework. If you have any complaints regarding our compliance with this Privacy Policy and/or the Safe Harbor Framework you should contact Jessica Santos, at the address noted above.

 

Dispute Resolution

Lightspeed Health participates in the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor as set forth by the United States Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. All Global has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Lightspeed Health’s certification, please visit http://safeharbor.export.gov/list.aspx.

As part of our participation in Safe Harbor, we have agreed to TRUSTe dispute resolution for consumer related disputes relating to our compliance with the Safe Harbor Privacy Framework (Note, for any dispute related to European HR data the dispute resolution mechanism shall be the applicable EU based Data Protection authority). If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. Internet at http://watchdog.truste.com/pvr.php?page=comp.

If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe’s dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution

Lightspeed Health Ltd Website Terms and Conditions

By accessing this website you agree to be bound by these terms and conditions (“Terms”), please read them carefully. If you do not agree to be bound by these Terms you should not access or view this Web site.

  1. The information contained in this website is intended for general information purposes only. Lightspeed Health Ltd has made all reasonable efforts to ensure that the information on this website is accurate at the time of inclusion; however there may be inaccuracies and occasional errors for which Lightspeed Health Ltd apologizes.
  2. Lightspeed Health Ltd makes no representations or warranties about the information provided through this website, including any hypertext links to any website or other items used either directly or indirectly from this website. Lightspeed Health Ltd accepts no liability for any inaccuracies or omissions in this website and any decisions based on information contained in Lightspeed Health Ltd websites are the sole responsibility of the visitor.
  3. The information and images contained within this website are ©copyright Lightspeed Health Ltd. We permit you to make copies of this website as necessary incidental acts during your viewing of it; and you may take a print for your personal use of so much of the site as is reasonable for private purposes. Notwithstanding the foregoing, you may not frame this site or link to a page other than the home page without our express prior permission in writing.
  4. You shall not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene within the meaning of the obscene publications act or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages that may interfere with the operation of this website or with the enjoyment of this website by other visitors.
  5. Lightspeed Health Ltd reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it.
  6. You hereby agree to indemnify Lightspeed Health Ltd against any costs, claims, losses and damages (including legal fees) incurred by or awarded against Lightspeed Health Ltd as a result of your misuse of this website or your breach of these Terms.
  7. If you are in breach of these Terms or of the Lightspeed Health Ltd’s privacy policy (as contained herein), Lightspeed Health Ltd may as its option, suspend or block your access to this website and refuse to provide you with any further access to it.
  8. This website is provided to you free of charge, and neither Lightspeed Health Ltd nor any of its subsidiary or affiliated companies accepts any liability to you or otherwise, arising out of it in connection with this website. Lightspeed Health Ltd accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from this website. Your sole remedy is to discontinue using this website.
  9. These Terms may be amended by Lightspeed Health Ltd from time to time, without prior notice to you. Your continued use of this website after the effect date of any such amendment shall be deemed an acceptance by you of these Terms as amended.
  10. Lightspeed Health Ltd hereby disclaims any and all warranties, whether express or implied including, without limitation, any implied warranties of merchantability, fitness for a particular purpose and any implied warranties arising out course of performance, dealings or trade usage. Lightspeed Health Ltd does not warrant that the web site and/or the server(s) are free of virus or other harmful components.

In the event that any or any part of the terms contained in these Terms shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term shall, to that extent possible, be severed from these Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

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